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Elements and Performance Criteria

  1. Approach customer and initiate process
  2. Obtain detailed information from customer
  3. Conduct site inspection

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Demonstrates knowledge of

hazards associated with working at heights

range of products and services offered by the workplace

principles of operating products and equipment

types of materials and their applications

limitations of canvas and other materials used

types of strengthening and fastenings

the service life of different materials

instruments and techniques for measuring

mathematical processes

mathematical formulae eg areas volumes

labour rates and approximate costs of products and materials

power sources such as single phase three phase and weather protected outlets

environmental requirements of relevant industry and workplace procedures

general industry housekeeping policies and procedures

OHS practices including hazard identification and control measures

quality practices

workplace practices

practices for recording and reporting

Demonstrates skills to

locate and interpret technical information about products materials equipment and operating procedures

greet customer in an appropriate manner

demonstrate product knowledge

identify and confirm customer needs

ask appropriate questions

clarify areas of ambiguity

provide feedback to customer

estimate costs

read interpret and follow information on work specifications standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check taskrelated information

carry out work according to OHS practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to

interpret work requirements

interpret specifications and instructions for products and materials offered to customers

conduct an inspection of the site to determine work requirements

arrange and adapt to work area to enable inspection to be conducted safely and efficiently

document and communicate work related information including measurements specifications customer details and requirements

comply with all relevant safety requirements including safe use of ladders steps measuring tools including laser devices and other equipment

Consistently applies skills and knowledge when

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas materials and equipment and to information on workplace practices and OHS practices

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units However it may be found convenient to assess it in conjunction with LMTTFA Translate information into measurements or diagrams

This unit may be assessed independently or in combination with other relevant units. However, it may be found convenient to assess it in conjunction with LMTTF2005A Translate information into measurements or diagrams.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Customer requirements may include

types of materials

types of products and equipment

operating principles and mechanisms

costs

timelines

colours

size, dimensions, shape

delivery and installation dates

installation procedure to be followed

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise